Last updated: July 3, 2026
This Shipping Policy explains the delivery process for Frbkn, including cut-off time, handling, transit estimates, shipping cost, and tracking support. The wording is intentionally precise, customer-centered, and measured so shoppers can understand their rights without sorting through vague language. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
Orders for phone stands are checked against the customer's checkout details before packaging and carrier handoff. For phone stands, the practical review points are the ordered model, listed material, included pieces, visible condition, and the customer's intended household use.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
- Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days run Monday-Saturday, not including public holidays or dates when carriers do not operate. If an order requires verification, the handling timeline may depend on the customer's response.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of 0 USD for eligible orders, and the checkout Shipping field should display 0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
The shipping address must be accurate and complete at checkout. Customers should include apartment, suite, postal code, region, and contact number where applicable so delivery can be arranged without avoidable delay. Orders in Singapore are handled through the same store identity, support email, and policy terms shown throughout the website.
SHIPPING METHODS & COURIERS
We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.
We may send items from one order in separate parcels if it improves packaging, availability, or carrier routing. Customers are not charged extra standard shipping when we choose to split a shipment.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.
If delivery information looks unusual, delayed, lost, or damaged, customers should contact support with the order number, tracking details, and photos if available so we can review the matter. Support cases are reviewed using the order record, the product page, customer-provided evidence, and the timing rules stated in the relevant policy. phone stands are reviewed with attention to listed material, included pieces, package condition, and ordinary household use. Contact support@frbkn.shop for shipment support.
CONTACT
For shipping questions, contact Frbkn support at support@frbkn.shop or +19387230382. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.
PHONE STAND PACKING NOTES
Frbkn checks phone stand material, hinge movement, clamp parts, silicone contact pads, magnetic plates, package quantity, and color before dispatch. Compact stands and clamp-arm formats are packed to reduce movement in transit while keeping small included parts grouped with the main product.
Our phone stand products are smartphone support accessories only. Phones, tablets, laptops, car mounts, charging cables, wall adapters, screen protectors, and installation services are not included unless specifically listed in the product title and checkout summary.